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Voice Over IP News & Trends: What to Expect in 2021

Voice Over IP News & Trends: What to Expect in 2021 Voice-over-internet-protocol (VoIP) technology became a daily fixture in our work and personal lives in 2020. In truth, the technology has been on a rapid rise for decades now. And while 2020 was a year of steady growth for VoIP’s biggest players, the future is likely going to hold even bigger things for the industry. When the COVID-19 pandemic forced many workers to stay home in the early months of 2020, they were introduced to VoIP technologies for the very first time. Since they couldn’t have face-to-face conversations with their colleagues, they used video conferencing software as a substitute. That, in concert with messaging apps like Slack and Microsoft Teams, filled in where conference rooms and cubicle chatter once stood. The biggest industry players had been growing steadily in both market value and sales volume for many years before COVID. Their rise also coincides with a fall in the number of people still using landlines. The CDC gathers data on what types of phones their surveyees use. Since 2004, there has been a 34% drop in callees who have a landline phone. Unsurprisingly, this directly correlates to the rising number of people who have only a cellphone in their home. While the term VoIP usually brings to mind work usage, it’s worth noting that many people have used VoIP technology in their personal lives for many years. Apps like Google Hangouts and WhatsApp are among the most popular on the market, and they use VoIP technology in order to keep you in touch with your friends and family all over the world.
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